FAQ
ask us
anything
What forms of payment are you accepted?
We accept PAYPAL Via VISA : Mastercard, American Express, Discover Card.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order.
Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email
How can i find out how much for shipping charges ?
please read our shipping policy page for more info.
If i would like to make a gift purchase. Can you send my purchase to a different address ?
Yes we can send your order to a different address.
How can i track my shipment?
Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order
How do I know if my order has been shipped?
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 1 to 2 business days for the tracking information to be updated in the courier’s system.
where is my confirmation email
If you have any concerns with your order, please contact our Support Team at info@nexgensensors.io and they will be glad to assist you. Most emails are answered within 1 business day.